Shipping & Returns

Shipping Policy

Shipping Locations: We have local warehouses in the United States, United Kingdom, and Germany to ensure fast and efficient delivery. For orders from Canada, Mexico, France, Italy, Spain, and other EU countries, items will be shipped from the nearest warehouse. For other international destinations, we offer global shipping options.

Shipping Times:

  • United States, United Kingdom, and Germany: Orders are processed within 1-2 business days, with delivery estimated within 1-5 business days.
  • Canada, Mexico, and EU countries (e.g., France, Italy, Spain): Orders are processed within 1-2 business days, with delivery estimated within 3-7 business days.
  • Other international regions: Orders are processed within 1-2 business days. Delivery times vary by region, with an estimated timeframe of 5-15 business days.

Shipping Fees:

  • United States, United Kingdom, Germany, Canada, Mexico, and EU countries: Free shipping.
  • Other international locations: A shipping fee of $19.99 applies.

Order Tracking: After your order has been shipped, a tracking number will be sent via email so you can monitor your delivery status.

Return and Exchange Policy

Eligibility for Returns: Purchases are covered by a 45-day return and exchange guarantee. Products must be unused, undamaged, and in their original packaging to qualify for a return or exchange.

Return Process:

  1. Contact our customer service team within 45 days of receiving your order, providing your order number and reason for the return or exchange.
  2. Our team will provide you with detailed return instructions and the return address.
  3. Once we receive the item and verify its condition, we will process your refund or exchange.

Return Shipping Costs: If the return is due to a product quality issue, we will cover the shipping costs. For returns due to other reasons (such as changes in color or style preferences), customers are responsible for the return shipping fees.

Refund Timing: Refunds will be issued to the original payment method within 5-7 business days after the return is confirmed.

Warranty Policy

Warranty Period: All products come with a 1-year warranty, covering free repair or replacement for any quality issues.

Warranty Coverage: The warranty covers only quality-related issues and does not apply to damage caused by misuse or normal wear and tear.

For any questions or further assistance, please feel free to contact our customer service team at support@mtrvr.com.