A Real Story: How a Simple Setup Tip Saved the Day and Warmed Our Hearts

Date: November 10th, 2025
Customer: Victoria C.
Location: UK

At MTRVR, we don’t just sell camping chairs — we connect with real people, solve real issues, and sometimes, witness small moments of warmth that make it all worth it. Here's a true story from one of our valued customers that touched our entire team.

💬 The Concern: “My Chair Collapsed Suddenly”

Victoria purchased one of our chairs in August. Everything had been great — until one day in November, when she reached out to us with the following message:

“August 10th 2025, I bought one of your chairs. Used it a couple of times and was very happy. However yesterday it collapsed…
There seems to be no tension anymore as I don’t have to pull the pin to close. I can just pick it up and it closes now as it can’t hold itself.”

We took her concern seriously. Her detailed message and photo helped us quickly assess the issue — the aluminum poles were likely pulled up before the bottom frame was fully opened, causing the legs to lose tension.

🛠️ The Solution: A Simple 3-Step Reset

Our support agent Judy responded right away with an illustrated guide and video to walk her through the correct setup process:

1. Fold the chair completely and make sure all aluminum poles are fully retracted.
2. Open the bottom frame first until the legs spread evenly.
3. Then pull up the aluminum poles until you hear a click — that means it’s locked properly.

You can also view our short demonstration video for this model:

▶️ Watch the Setup Video on YouTube

🌈 The Result: A Perfect Fix and a Heartwarming Message

Just a few hours later, we received a joyful response from Victoria:

“Thank you very much!! User error - it worked!! 😅😂
The chair is not broken and I’m very impressed with the speed of your reply… Thank you again, we will definitely be investing in a new chair for my husband — my one is still perfect lol!!!”

💖 What This Means to Us

This story isn’t just about a chair. It’s about patience, support, and connection. A customer who could have given up instead reached out. A small troubleshooting tip turned into a moment of trust. And in the end, her willingness to buy a second chair — not because she had to, but because she wanted to — truly warmed our hearts.

🪑 The Chair She Loved

Victoria was using our trusted Classic Camp Chair, known for its heavy-duty aluminum frame and stable design. It's the perfect blend of comfort and durability for all body types and all terrains.

🪑 More Options to Choose From

• ✨ Backpacking Chair E – Lightweight and compact, perfect for hikers and campers.
• 💪 Classic Chair A – Ultra-strong, up to 600lbs, stable and universal fit.
• 🛋️ High-Back Chair D – Designed for full-back support and extended lounging comfort.

🤝 Thank You, Victoria

We’re truly grateful for customers like Victoria. Her kindness, patience, and understanding remind us why we do what we do. And for anyone else setting up their chair — don’t worry. We’re always here to help.

At MTRVR, it’s never just about camping — it’s about connection, support, and making every adventure a little more comfortable.

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Need help with your chair?
📧 Reach out to our friendly support team anytime.
💬 Or browse our FAQs & Setup Guides.